FREQUENTLY ASKED QUESTIONS(FAQ)

What is money transfer software?

Money transfer software is a digital platform that enables businesses to send and receive money across borders securely. It helps financial institutions, remittance companies, and agents manage transactions, customer data, compliance (AML/KYC), and reporting.

Why do businesses need remittance software?

Remittance software simplifies international money transfers by automating compliance checks, exchange rate management, settlement, and agent handling. It ensures faster processing, reduced errors, and regulatory compliance — making it essential for money transfer operators, fintech startups, and banks.

What is the difference between a money transfer application and a remittance application?

Both terms are often used interchangeably.

  • Money transfer application usually refers to customer-facing apps that allow users to send money online.
  • Remittance application generally refers to business-focused software that powers agents, admins, and financial institutions behind the scenes.

What features should I look for in money transfer software?

Key features include:

  • Multi-agent support (sending agents, payout agents, receiving agents)
  • AML/KYC compliance integration
  • Currency exchange & real-time rates
  • Reporting and analytics dashboards
  • Secure, cloud-based access
  • Scalable APIs for integration

Why choose Remitz as your remittance software?

Remitz is a next-generation money transfer software built for businesses that want to scale quickly while staying compliant.

  • Supports agents, sub-agents, and multiple payout partners
  • Integrated AML & KYC checks via third-party APIs
  • Powerful reporting, ledger management, and real-time settlements
  • Flexible exchange rate markup system for admin and agents
  • 24/7 technical support

Who uses remittance applications?

  • Money transfer operators (MTOs)
  • Banks & financial institutions
  • Fintech startups
  • Agents & sub-agents in remittance networks
  • Businesses serving diaspora communities

Can Remitz be customized for my business?

Yes. Remitz offers fully customizable remittance software tailored to your business needs — whether you run a small agent-based setup or a global remittance company.

What sets remitz apart from other money transfer software providers?

Remitz offers money transfer software , which can meet regulatory requirements, improve customer experience , use advanced technology and be operated in a 15 days from sign up. You can go live in 15 working days.

Can Remitz's software be customised to suit the specific needs of my business?

Yes. Remitz’s Software can be customised according to your money transfer business, Any API’s can be integrated into your remittance application.

How does remitz ensure the security of transactions?

Remitz uses 2 factor authentication and also a pin system to make a transaction. This means for the customer to login to his account he needs to verify the otp sent to his mobile or email. And to make a transaction he can set a 6 digit pin , which is required to key in at the time of making a transaction.

Is remitz's software compatible with existing systems and platforms?

No. Remitz is not compatible with existing systems but date can be migrated from your system to new system

What kind of customer support does remitz offer to its clients?

Customer support is available monday to saturday during offer hours on call/email and whatsapp and during weekend by email and whatsapp.

What are the costs involved in acquiring an SPI License in the UK?

Application Fee: Around £1,500. Capital Requirements: None. Legal and Compliance Costs: £30,000 – £100,000. Operational Costs: £25,000 – £100,000.

How long does it take for the software to become functional?

The timeframe can vary, but generally, you can anticipate being operational within 15-30 days provided that all your information, technology, and financial components are ready. For most clients, this process is completed in about 6-8 weeks. If you have all your APIs ready for use, the setup can be expedited and accomplished within 3 weeks.

Is a License Required to Start a Money Transfer Business?

Yes, obtaining a license is essential for operating a money transfer business. The money transfer industry is tightly regulated, necessitating a license issued by the local financial regulator in the country where the transaction originates. Additionally, you'll need a license in the destination country where the transaction is completed. It's worth noting that banking institutions conducting money transfers for their internal purposes are exempt from needing a separate money transfer license, as their banking charter already covers such activities. However, if you operate as a non-banking financial institution (NBFI) and facilitate money transfers as an intermediary, you must obtain a license from your financial regulator. It's important to emphasize that acting as a money transfer intermediary requires a license. While I am not a legal expert, I recommend consulting your local financial regulator for precise information and guidance.