Introduction

At Remitz, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard information when you visit our website and use our services.

Who We Are

Remitz is a cloud-based money transfer software provider based in the UK. Our platform enables remittance businesses to operate efficiently and securely with features like AML/KYC compliance, exchange rate management, and transaction reporting.

Information We Collect

a. Personal Information (B2B Contacts):

• Name
• Company Name
• Business Email
• Phone Number
• Job Title
• IP Address

b. Customer Information (End Users – for Remitz Clients):

• Name
• Contact Details
• Identity Documents (for KYC/AML)
• Transaction History
• Geolocation (when required for compliance)

How We Use Your Information

• Provide and maintain our platform
• Improve service experience and technical support
• Comply with AML and KYC regulations
• Communicate with you regarding services, updates, or support
• Ensure security and fraud prevention

Lawful Basis for Processing (GDPR)

• Contractual necessity – to deliver our services
• Legal obligation – to comply with KYC/AML laws
• Legitimate interest – to improve our platform and marketing
• Consent – where explicitly provided (e.g. newsletter signups)

Data Retention

We retain personal data only as long as necessary for the purpose it was collected or as required by law (e.g., AML regulations).

Data Sharing

We do not sell your personal data. However, we may share it with:

• Third-party service providers (e.g., KYC/AML APIs, cloud hosting)
• Regulatory bodies, when legally required
• Business partners, for operational purposes with your consent

Your Rights (Under GDPR)

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)

Cookies & Tracking

Our website may use cookies and similar tracking tools to enhance user experience and gather usage analytics. You can manage cookie preferences via your browser settings.

Security Measures

We implement industry-standard measures such as encryption, access controls, and regular audits to protect your data.

International Transfers

Some data may be transferred to countries outside the UK. In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.